Facua advierte de «prácticas ilegales» en la captación de clientes de electricidad por parte de algunas comercializadoras
«En el momento actual se están produciendo prácticas muy graves que deben ser monitorizadas por los ministerios responsables de consumo y energía (Ministerio de Sanidad, Servicios Sociales e Igualdad, y el Ministerio de Industria, Energía y Turismo), así como por las comunidades autónomas«, indicó el portavoz de Facua, Rubén Sánchez.
En concreto, la asociación denuncia el «traspaso ilegal» de clientes a los que se les da de alta en el servicio eléctrico de las empresas sin su consentimiento, lo que supone una conducta «fraudulenta y engañosa» que se realiza a menudo mediante llamadas telefónicas y visitas al domicilio de los usuarios.
En este tipo de actuaciones, parecidas a las que ya se produjeron con la liberalización de la telefonía, los comerciales hacen creer a los consumidores que se les mejora la oferta o sus condiciones, cuando en realidad lo que se hace es pasarlos al mercado libre y finalizar el contrato a tarifa regulada, explicó Sánchez.
Las comercializadoras eléctricas o sus subcontratas recurren a «engaños» para traspasar clientes de tarifa a mercado libre o para arrebatar sin consentimiento clientes a la competencia, aseguró, antes de señalar que «están aumentando mucho las reclamaciones» y que «el fenómeno es muy creciente».
«Las administraciones deben intervenir y las compañías eléctricas deben evaluar muy bien cuáles son las contratas a las que están confiando la comercialización de sus servicios«, dijo el portavoz de Facua.
Aun trabajando en el sector y conociendo la legislacion, cuando se te presentan en casa y les dices que te estan mintiendo estos «engañadores», te dicen que no es cierto y que no tienes ni idea del tema.
Afirmaciones habituales que escucho en madrid son:
– «Si se acoge a nuestra tarifa, no estará pagando al gobierno absolutamente nada, y se ahorra de pagar impuestos,…»
– «Vengo de parte de su distribuidora, me podria enseñar el ultimo recibo que le enviamos,….»
-» Si cambia su recibo de compañia, le daremos mejor servicio tecnico en su casa y no se le irá la luz nunca»
Desafortunadamente, las competencias sobre comercializacion «casa por casa» las tienen las CCAA y las consecuencias las sufren los usuarios más desinformados y desprotegidos que son nuestros mayores.
¡¡¡Hagan algo con estas practicas!!!!
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